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A small percentage of a huge numberĮven if a very small percentage of batteries end up having problems, that can still translate to a surprisingly large number.Īpple's recall affected 432,000 laptops sold in the United States.
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Owners of the recalled MacBook Pro laptops can bring them into Apple or certain authorized service centers for a free repair, Apple said on its website. Apple said that in addition to its network of stores, there are 1,800 authorized dealers in the United States that have access to authentic Apple parts and batteries. Apple recommends that users lean on its network of authorized repair shops to get any battery replacement work done. Maluf expects other device companies to follow.Īpple has also fought counterfeit batteries in the legal system and on online retailers, but it does not sell authentic batteries directly to users.
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In the last year, Apple introduced a feature in the iPhone settings app that warns users that the device can't verify that it's an "genuine Apple battery" and removes other battery health statistics such as its maximum capacity. Hypothetically, in a public situation, "Apple will take the hit for it even though the battery came from an unknown source." "All that feeds into a safety hazard, and that damages the reputation of the OEM," Maluf said. These batteries can have chemistry issues which make them swell up, eventually leading to a fire, Maluf said. People buy fake batteries online, or repair shops buy them from unauthorized sources.
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"What's inside, is who knows, usually made by 2nd and 3rd and 4th tier manufacturers." "In China, people are amazingly good when a new model is launched by Apple or Samsung or LG, taking the battery out, taking the dimensions, and making a replica," he continued.
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iFixit, which creates repair guides and sells parts and tools, suggested that Apple was trying to prevent any shops without Apple authorization from replacing batteries.Īpple's response centered around safety: "This information is there to help protect our customers from damaged, poor quality, or used batteries which can lead to safety or performance issues," Apple said in a statement.įake replica batteries that look authentic are a growing problem not only for Apple, but for many electronics companies, said Nadim Maluf, CEO of Qnovo, which makes software that monitors the health and flow of power inside batteries for devices including Android phones. Repair experts discovered that a menu inside the iPhone settings app will display a warning message if the iPhone battery wasn't replaced by an Apple store or authorized servicer. Separately, Apple responded to an uproar when customers discovered that it really doesn't want them replacing their own batteries. In early July, we alerted airlines about the recall, and we informed the public," the FAA said in a statement. "The FAA is aware of the recalled batteries that are used in some Apple MacBook Pro laptops. The bottom line is that if any battery from any company is recalled, it "must not" be carried aboard - or checked in luggage - on an aircraft until it's been repaired by the manufacturer, says the Federal Aviation Administration. The official recall put into motion a regulatory apparatus designed to prevent a rogue gadget from bursting into flames on a flight.